Frequently Asked Questions
Sizing & Fit
What sizes are available?
Our shoes are available in sizes 34-42 (US 4-10.5). Each product page includes a detailed size chart.
I’m between sizes. What should I do?
For boots, we recommend sizing up for a comfortable fit with socks. For ballet flats, choose your exact size as they should fit snugly.
Are your shoes true to size?
Our shoes generally run true to size. If you have specific fit concerns, feel free to contact our support team for personalized advice.
Orders & Shipping
How long does shipping take?
US orders typically arrive within 7-14 business days. International orders take 14-28 business days.
Do you offer free shipping?
Yes! We offer free shipping on all US orders over $99.
Can I track my order?
Absolutely. You’ll receive a tracking number via email once your order ships.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn items in their original packaging.
How do I start a return?
Email us at support@aconpeng-shoes.com with your order number, and we’ll send you return instructions.
Can I exchange for a different size?
Yes, exchanges for a different size are accepted within 30 days, subject to availability.
Product Care
How do I care for my boots?
Clean with a soft, damp cloth. Apply a leather conditioner periodically. Store in a cool, dry place away from direct sunlight.
How do I clean ballet flats?
Gently wipe with a damp cloth. For stubborn stains, use a mild soap solution. Air dry away from heat sources.